You paid a swap order in BTC with a low fee and the transaction sits unconfirmed. The coins are not lost, and only you can speed it up.
Why the order waits
Miners pick the highest fee rates first. An unconfirmed Bitcoin transaction can still be replaced, so exchange services wait for confirmations before paying out. The service cannot change your transaction; it was signed with your keys.
Speed it up from your wallet
- Do not send the payment again — you could pay twice.
- If your wallet offers “Bump fee”, use RBF and keep the recipient and amount unchanged.
- Otherwise use CPFP: spend your change output with a high fee. The RBF/CPFP calculator helps pick the rate.
- Keep the new hash after an RBF replacement.
The order
Orders wait one hour for payment. If your payment confirms late, contact support with the order number and hash; the outcome depends on the situation and the liquidity provider. Avoid paid “accelerators” (accelerator scams).
If the transaction eventually disappears from explorers, nodes dropped it and the coins are still on your address. Confirm it is gone, then spend the same inputs in a new transaction with a proper fee so the old one becomes permanently invalid.
When bumping with RBF, never change the recipient: the order expects the payment on its deposit address.
Next time
Pick a normal or priority fee when paying an order such as BTC to SOL, and keep RBF enabled.
FAQ
Can the exchange speed up my BTC payment?
No. Only the holder of the sending keys can use RBF or CPFP.
Should I pay again with a higher fee?
No. If both confirm you pay twice. Bump the original instead.